A complete solution
The Ulysses CRM Suite is a comprehensive and proven solution for organisations that need to support external clients. Ulysses is ideally suited to small and medium sized customers. In addition to its Service Management and Sales & Marketing capabilities each Ulysses customer receives Customer Feedback and Complaint Management plus Facility Management. Only the number of named and/or concurrent licences determines the cost.  All data are stored in a single SQL database.

Rapid implementation
A powerful built in Customisation/Profile system allows the implementation to meet the specific customer needs without programming. Typical implementations, including training, can take as little as five days of Professional Services to go live. This can be up to twenty days for larger projects. Subsequent changes due to changing business requirements can be implemented using this system. Many specialised capabilities, a result of previous implementations, are built in and can be switched on or off as required.

Built-in integration with other systems
Ulysses supports integration and data import/export using built in software tools supplied as standard. While popular packages such as SAGE Line 50 have been specifically integrated other Microsoft SQL server based applications are supported. Custom integration is also offered. Any application that can return a Web based request can be easily linked and data incorporated into Ulysses such as Google Maps. The SQL Integration Suite also provides a further level of integration.

How they use it
Ulysses is most commonly used by organisations that have a contractual commitment to support external customers. These organisations usually have a team of Field Service Engineers as well as Helpdesk Specialists. Others use Ulysses as an IT Helpdesk to support subsidiaries. The Sales & Marketing part of Ulysses is a powerful Sales Force Automation Solution used to find and sell products and services. The standard and specifically developed Customer Care capabilities allow organisations such as financial institutions, local authorities and consumer suppliers to manage Customer Feedback/Complaints/Case management for both business and consumers.

Satisfied customers include:
IAWS Group ABB Cable & Wireless Datapac EDS OKI Systems Redstone Technology Royal College of Surgeons University of Sao Paulo Acorn LifePermanent TSB Bank Mater Hospital Budget Travel (TUI) Mazda Europe Primark-Penneys LiftRite Oil & Gas Services The Learning Trust-Hackney    The Pensions Board Delice de France Oasis Alignment Corp. InfraServe GmbH Integrated Technology Services Malaysia SuperGroup SA Department of Community Safety & Liaison SA

About Ulysses CRM Suite Family

Ulysses® Suite is a family of applications enabling service-focused organisations better manage their customer relationships. Developed and supported in Ireland by QMS Software Limited, Ulysses® Suite is available through reseller partners in 12 countries internationally.  Ulysses® Suite is an affordable solution designed for rapid implementation and ease of use. It is easily and quickly customisable without programming and uses a single SQL database. Organisations can choose from a range of applications within the Ulysses® Suite to best manage the interfaces it has with its customers.

Managing Customer Relationships
Customers are key to any organisation so at the heart of the Ulysses® Suite are your customers.   Through Ulysses®, the customer will enjoy more timely and better informed response, and not just from their usual account managers but from all of its points of interaction with your organisation.  The customer will experience a level of service of equally high standard whether he chooses to communicate with you in person, by phone or via internet. You, in turn, will be able to keep the customer better informed with relevant product information and company news as well as maximising the opportunities to develop your business relationship.

Ulysses® Suite unites the diverse departments of your organisation so that they will be fully informed and working together when dealing with customers and thereby increasing customer confidence. Key customer information is held centrally and made available to the individuals in your organisation as they need it. The powerful Profile Manager allows for a personalised user experience to each type of user of the system. By using Ulysses you are making it easy for your customers to do business with you.