Editions

Enterprise Edition Designed for corporations with IT environments that are growing in complexity, Numara Track-It! Enterprise Edition enables specialized technicians to apply best practices and proactive management techniques for delivering advanced Help Desk and Asset Management services to the organization. Numara Track-It! Enterprise Edition delivers the automation and integrated tools necessary to cost-effectively manage IT assets and deliver superior end-user support. It includes all of the features of Numara Track-It! Professional with increased enterprise level functionality.  Professional Edition Designed for IT departments where complexity has increased beyond basic inventory and problem tracking, Numara Track-It! Professional Edition delivers the automation necessary for IT managers to meet time-critical business priorities. Building on Numara Track-It! Standard Edition, Numara Track-It! Professional Edition delivers integrated tools for technicians, end-users and administrators to dramatically improve IT efficiency and business productivity.  Standard Edition Designed to address the basic needs of small IT departments, Numara Track-It! Standard Edition delivers the integrated tools necessary to increase efficiency and help manage end-users’ requests.

Numara™ Track-It!® Add-On Modules: Extending Track-It!

Numara™ Track-It!®Bar Code from Numara Software makes accurately identifying, validating and transferring any asset quick and easy.

Developed in response to customer demand, Numara™ Track-It!® Bar Code integrates seamlessly into Numara™ Track-It!®, and allows users to track assets that can’t easily be found via discovery.

Numara™ Track-It!® Mac Audit makes it easy to perform an audit of software and hardware information on Apple®Macintosh systems and incorporate that information into the Track-It! inventory module.

Now you can quickly, easily and reliably distribute application software to Microsoft Windows® laptops and PCs across any connection, anywhere! Numara™ Deploy makes it simple to package software for distribution then install, remove, update and repair software applications from your help desk PCs.

You can't expect your Service Desk Management technicians to know everything – or can you? With Numara Industry KnowledgePaks which works with both Numara™ Track-It!® and Numara FootPrints, your technicians and end-users can get the answers they need right now! Numara Industry KnowledgePaks (formerly known as Numara™ Track-It!® KnowledgeBase) is packed with over 77,000 problem resolutions for virtually every popular business application, including applications from Microsoft®, Netscape® Novell®, Corel®, Lotus®, Adobe® and Symantec® and more. The results? Reduced training time, call volume and duration, increased productivity and support quality, and enhanced customer satisfaction.

With Numara™ Track-It!® Remote, you’ll experience the benefits of higher productivity with limited staff, faster problem solving, as well as reduced downtime and on line costs.

Numara™ Track-It!® Remote features:

	Complete remote control of user mouse and keyboard
	Bi-directional file transfers
	Secure, authenticated communication
	Firewall friendly
	Multiple technicians share access to users’ desktops
	Multi- Windows platform support
	Help Desk Integration

Self Service gives end-users the tools they need to get answers to everyday questions and perform day-to-day tasks that typically take up a lot of technicians' time needlessly. A few examples include submitting and reviewing work orders, and searching a solutions database. Self Service allows end users to perform many actions themselves so technicians can spend more time focusing on IT issues.

In addition to the capabilities provided with Numara™ Track-It!® Self Service (click on the PDF below for a comparison matrix), the Numara Track-It! Self Service Plus version provides the ability to:

	Search for solutions using a natural language search
	Capture viewed solutions in a work order submission
	Allow the end user to state whether the solution was helpful
	Search engine tracks, and present the most widely used/most helpful solutions first
	Control access to solutions according to end user credentials
	“Listen” for emotion or emergency phrases which result in faster escalations
	Generate usage statistics that show who is asking questions, and what they are asking

Numara™ Track-It!® Survey add-on is a web-based application especially beneficial to organizations that value the ability to quantitatively measure overall end-user satisfaction with IT and help desk services. Survey enables you to develop simple questionnaires that end-users are directed to when Numara™ Track-It!® notifies them via e-mail that their incident or work order is complete. Numara™ Track-It!® Survey can assist in you in isolating pockets of weaknesses, determining the priorities of issues and which IT or help desk processes need to be streamlined.