| Numara™ FootPrints 8 Overview
Numara FootPrints® is the 100% web-based software that helps organizations track, manage, and resolve all incidents and problems in their internal help desks and their external customer support centers. Numara™ FootPrints® delivers flexible, comprehensive capabilities in an affordable package that requires no programming to customize or dedicated staff to run. Live production in just days! Numara FootPrints centrally tracks all requests coming in from multiple sources such as phone, email, web, live chat, & even wireless devices, to make your help desk technicians and customer support people extremely efficient. Numara FootPrints supports a variety of best practices including: ITIL, Sarbanes-Oxley & Compliance, Automating Multiple Business Processes With a Single Tool | | Call Now: +353(0)1 217 8640 |
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Powerful. Flexible. Affordable |  |
Numara FootPrints will help you implement best practices for IT
service management and compliance. Our software supports multiple
components of the ITIL-compatible service desk and has received
PinkVerify™ certification for incident, problem, change and
configuration management functions. Many of our customers have also
used Numara FootPrints to meet Sarbanes-Oxley requirements for IT
compliance.
ITIL®-compatible Numara FootPrints gives you comprehensive, easily customized capabilities at an affordable cost of ownership:
| Centrally track and manage all incidents and problems coming in via phone, email, the web, wireless devices & chat to your help desk or customer support center | | Automate complex workflows and business rules with multi-level escalations | | Create and manage multiple projects, partitioned to keep them separate with their own customized fields and views, all from a single Numara FootPrints license | | Deliver online customer self-service 24/7 | | Build and access online solutions knowledge bases | | Automate IT asset/configuration management | | Manage outgoing notifications and automated surveys to stay connected to your users and their opinions of your service levels | | Automate change and approval management with multi-level voting stages | | Manage service level agreements | | Automate two-way data synchronization between the service desk and popular PIMs (including Microsoft Outlook, Palms, Blackberrys, and more) | | Dynamically access the latest contacts in your LDAP and/or SQL-based corporate address books | | Track and report on trends, performance, & time/billing data with built-in and fully customizable reports | | Tap into .NET and XML technology to link IT applications with Numara FootPrints databases |
View a detailed list of Numara FootPrints features With Numara FootPrints, you will: | Efficiently manage your service desk processes | | Simplify administration | | Reduce support and training costs | | Lower TCO (total cost of ownership) with no added costs for dedicated staff, programming, or customization costs | | Reduce response/resolutions times and improve the customer experience across all channels |
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| Best Practice | |
ITIL Numara Software achieved Pink Elephant’s PinkVerify™ Service Support certification for ITIL-compatibility. Numara FootPrints 7.5 supports best practices in the IT Service Support discipline of ITIL which includes Incident, Problem, Change and Configuration Management, with additional support for Service Level Management and Release Management. Sarbanes-Oxley & Compliance Sarbanes-Oxley, HIPAA and other regulations directly impact IT operations. With our Change Management Add-On Module, you
can automate complex multi-phase change and approval voting. Automating Multiple Business Processes With a Single Tool
Our customers use Numara FootPrints to control, manage, and automate internal help desk, external customer support, CRM, development and bug fixes, IT resource tracking, facilities management, and other business processes. Because of the 100% web-based architecture and adaptable design, you can easily create multiple, separate, partitioned databases or projects. Each project can have a different customized interface, different fields, and a partitioned database to support your workflow and communication process for each business application. Choose from numerous built-in project templates including IT help desk, customer support/eService, human resources, facilities management, , IT outsourcing and more.
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| Lower Costs, Improved Productivity | |
Technical Overview Numara FootPrints technical highlights
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100% web-based software application |
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Resides on a single, central computer running a
web server. |
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No client software is required. Users only need
a standard web-browser.
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Supports multiple platforms, many popular
databases, email systems, client systems, and web browsers. |
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For larger sites, load balanced environments are
supported. |
For more information on the architecture, database design, technical specifications, basic set up and installation and suggested hardware, download our Technical Overview.
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| Numara™ Footprints!® Add-On Modules: | | | |
Expand Your Service Desk Functionality into Additional, Related Business Areas
Our fully integrated, add-on modules enable help desk and customer support organizations to extend their web-based Numara FootPrints service desk functionality. Additional, related business areas will also benefit from shared data, group collaboration, timely communication, and improved workflow. | Numara™ Asset Manager
Support best practices and standards by maximizing the power of Numara FootPrints Help Desk with an integrated enterprise Asset Management Solution | | | Numara FootPrints | Numara FootPrints for
e-Service | Numara FootPrints Hosting Service | | Availability | Optional | Optional | Optional |
Numara Asset Manager provides a comprehensive, web-enabled IT asset discovery and tracking solution that helps you automatically identify the hardware and software located on users’ PCs and Macs throughout your organization. No longer will end users be relied on to describe hardware and software configurations to service desk technicians – the technicians will have the latest information at their fingertips. Find Out More. | | Call Now: +353(0)1 217 8640 |
| Numara™ FootPrints Change Management
Automate Change Management & Approvals, Including SOX Compliance |
| | Numara FootPrints | Numara FootPrints for
e-Service | Numara FootPrints Hosting Service | | Availability | Optional | Optional | Optional |
Numara FootPrints Change Management can be used for IT change management and tracking, Sarbanes-Oxley IT compliance tracking, HIPAA tracking, 21-CFR Part 11 (pharmaceutical) tracking, and other business process/change management needs such as ITIL. This Add-on module to Numara FootPrints gives your organization a centralized repository to track and manage all changes throughout their lifecycles, enabling a complete audit trail on every change. | Call Now: +353(0)1 217 8640 |
| Numara™ FootPrints Sync
Two-way Data Synchronization Between the Service Desk, Desktop and Mobile PIM Applications |
| | Numara FootPrints | Numara FootPrints for
e-Service | Numara FootPrints Hosting Service | | Availability | Optional | Optional | Optional |
Numara FootPrints Sync supports two-way data synchronization between the Numara FootPrints service desk and leading personal information management (PIM) software, like Microsoft® Outlook® Outlook Express, Lotus Notes®, and Palm Desktop®, as well as Pocket PC and BlackBerry® devices. Bi-directionally tap into your Numara FootPrints data from your favorite PIM application running on a desktop computer and mobile device. Support staff can access Numara FootPrints data from their mobile devices at the point of service. | Call Now: +353(0)1 217 8640 |
| Numara FootPrints Dynamic Address Book Links
Fast Access to the Latest Contact Records Stored in Your Corporate Address Books |
| | Numara FootPrints | Numara FootPrints for
e-Service | Numara FootPrints Hosting Service | | Availability | Optional | Optional | Optional |
Numara FootPrints Dynamic Address Book Link/LDAP - dynamically access contact data from your existing LDAP-based address books, such as Microsoft® Active Directory. Learn More. Numara FootPrints Dynamic SQL Database Link - dynamically access the latest contact records and other data stored in your existing relational databases, including Microsoft SQL Server, Oracle®, MySQL, Access, and other SQL-based directories. Plus, this solution helps you dynamically populate issue or address book fields from any SQL-compliant database for service contract, asset, or other information for users’ issues. Learn More. Numara FootPrints CRM Bridge - dynamically access and share the latest, real-time customer contact records and data stored in Microsoft CRM and Salesforce.com®. Learn More. | Call Now: +353(0)1 217 8640 | | | |
| Numara Industry KnowledgePaks
The Help Desk for Help Desk Technicians and End-Users — Updated Daily! |
| | Numara FootPrints | Numara FootPrints for
e-Service | Numara FootPrints Hosting Service | | Availability | Optional | Optional | Optional |
Help your agents get quick access to the latest, proven solutions and save them time. With Numara Industry KnowledgePaks, which works with both Numara™ Track-It!® and Numara FootPrints, your technicians and end-users can get the answers they need right now! Numara Industry KnowledgePaks (formerly known as Numara™ Track-It!® KnowledgeBase) is packed with over 77,000 problem resolutions for virtually every popular business application, including applications from Microsoft®, Netscape® Novell®, Corel®, Lotus®, Adobe® and Symantec® and more. The results? Reduced training time, call volume and duration, increased productivity and support quality, and enhanced customer satisfaction. | Call Now: +353(0)1 217 8640 |
| Numara FootPrints Integration with Microsoft SMS
Access the latest hardware, software, and network information in your Microsoft SMS asset management databases |
| | Numara FootPrints | Numara FootPrints for
e-Service | Numara FootPrints Hosting Service | | Availability | Optional | Optional | Optional |
Save time and ensure IT asset data accuracy using Numara FootPrints in conjunction with Microsoft Systems Management Server (SMS) 2.0 asset management capabilities. When agents are creating or editing issues from within Numara FootPrints, they can directly view in-depth hardware, software, and network information that's contained in the Microsoft SMS database for a particular machine or user. The data can then be imported into the Numara FootPrints Issue with a click of the mouse. This information becomes part of the issue's history, and it is searchable from the Numara FootPrints Advanced Search and Reporting tools. The Numara FootPrints Administrator can set up the link to Microsoft SMS, which is set up in just a few minutes via the Numara FootPrints web interface. It can be enabled on a per project basis. NOTE: This best-of-breed integration can be used with Numara FootPrints software that is installed on a web server running the Windows operating system. It is not intended for use with Numara FootPrints software installed on a Linux or UNIX web server. | Call Now: +353(0)1 217 8640 | | | |
| Numara FootPrints Integration with LANDesk Inventory Manager
Access IT Data to Improve Troubleshooting & Accelerate Problem Resolution |
| | Numara FootPrints | Numara FootPrints for
e-Service | Numara FootPrints Hosting Service | | Availability | Optional | Optional | Optional |
Having access to the latest comprehensive configuration data on users’ machines, gives your support agents valuable resources to quickly troubleshoot and resolve technical problems and they can pre-populate trouble tickets in Numara FootPrints with IT asset data. Plus, they’ll be able to ensure that they’re in compliance with software license agreements. With the Numara FootPrints Integration with LANDesk Inventory Manager you can: | Empower your service desk personnel | | Improve the speed and efficiency of your internal help desk and support operations | | Ensure that your team is working with the latest hardware and software information for your users’ desktops |
| Call Now: +353(0)1 217 8640 |
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| Track-It 8 Documentation Brochures | |
| Track-It 8 Add-on Modules Documentation Brochures | |
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