QMS Software and its
Business Partners provide professional services to help customers make the best
use of its software systems. Our experienced team has many years of practice in
advising customer on how to successfully implement using best practice and ITIL
guidelines. They are specialists in Customer Care in a wide range of
industries.
Experience shows us that
proper installation, customisation and training results in significantly better
implementations and satisfied users. The return on investment is also enhanced
and project times are reduced. Typically small implementations can use as
little as three days services while larger ones can be up to twenty days or
more.
Services are provided under
a range of headings:
- Pre Installation planning and best
practice advice
- Software installation
- Creation of Profiles (customisation)
based on user’s requirements
- Creation of Templates (letters,
emails, invoices etc.)
- Creation of custom reports
- Import of data from other systems if
required
- Testing operation and function of
the system across the network
- Administrator training
- User training and ‘train the
trainer’
- Specific user operating manual if
required
- System reviews and advice
- Installation of additional optional
modules
- Upgrades to new versions
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