Quality of service is the differentiator that enables you to retain more of your customers. Ulysses Service Management helps provide customers the quality support they require. Track, manage and resolve issues quickly and within your
service level agreement (SLA) to strengthen your relationship with your customers. Ulysses Service Management has extensive
service management features that include helpdesk, scheduling, escalation, warranty tracking, knowledge base and
service contract management with performance and profitability monitoring. Automated template driven workflow
management makes it easy for you to define steps for each category of service request, reducing the workload on your service
desk. Graphical resource scheduling enables you to see at a glance the utilisation of your support personnel.
Ulysses Service Management provides you with the tools you need to streamline your customer service while increasing your customer
satisfaction.
Improved Service Efficiency
Efficient Logging of service calls and subsequent creation of one or more Tasks to fullfil the Request.
Scheduling
The schedule is automatically created by assigned tasks. Drag & Drop graphical scheduling of engineers allows changes to be made easily.There are a number of Schedulers available depending on specific requirements.
Graphical Analysis and Reporting
Ulysses Service Management provides for real time graphical online analysis coupled with over 150 predefined reports for quality management information and decision making support. Crystal Reports XI is the main reporting tool.
Managment Dashboards
Web based dynamic graphical dashboards for both management and call centre use. The Dashboards are user configurable to display charts for each type of user.
Increase Contract Profitability
Ulysses Service Management allows for active management of service contracts, allowing identification of profitable and non-profitable contracts. Supports a wide range of service agreements
time, event, unit based, copy/print plans. Inventory of equipment under contract and full service history is maintained.
