Complaints Management is an important part of keeping customers loyal to your business. It is invaluable source of information about your products and services and employees. Using our Customer Care software your organisation can improve their services, deliver better products and be better informed about customer needs and expectations.
Ulysses Customer Feedback Management provides your company with affordable, fully customisable system. Easy to use complaint software and associated complaint procedures will streamline the process of resolving customer queries which will result in increased of customer satisfaction.
The consumer complaint management system enables efficient complaint management, complaint handling and complaint tracking, which will empower your staff through all phases of complaint handling. Powerful reporting capabilities and management dashboards provides quality information to management as well as front-line staff.
Retain existing customers
The cost of acquiring new customers greatly exceeds the cost of existing ones by a factor five to ten
Reduce operational cost
"Rework" whether in an industrial or service based organisation is one of the most unecessary sources of additional costs.
Reduce the risk of costly legal actions.
Whether it is a one off situation or a continuing issue, Ulysses can warn you to take timely action.
Build customer loyalty
Up to 70 % of annual revenues can come from this source - an important issue in these times of uncertainty.
Indicate serious issues.
Real time management information can reveal product or service problems that must be corrected before they escalate.
Uncover weakness
A good complaint system is an effective but "free" customer survey that can help indicate where improvements should be made.
Ulysses Customer Feedback Management is the latest generation of complaints system. We developed Ulysses Complaint solution based on the feedback from our customers and over a decade of designing and implementing customer care systems.
Benefits:
Powerful Reporting & Dashboards
Ulysses CFM provide management information that supports good decision making
Easy to use with user acceptance
Intuitive, familiar user interface similar to Microsoft Outlook
Low cost of ownership
Low annual support fees
Priced to suit large and small
organisations
Affordable by all types of companies and institutions.
Short training required
Ulysses CFM is easy to use, learn and maintain.
Short Project Timescales
Ulysses Complaint Solution is easy to implement in months not years
Fully customisable
Ulysses software is fully customisable without programming
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A Comprehensive Solution
Ulysses Suite is used by many industry sectors.
Features:
Record and monitors complaints
Familiar user interface similar to Microsoft’s Outlook
Powerful Reporting with Real-Time Management Dashboards
Actively listening and responding to the voice of your customers.
Today, the cost of gaining new customers greatly exceeds the cost of retaining existing ones. As you know, the most of your company revenue is being generated by current customers. Maintaining a good relationship with them is a critical for your company success.
Research, done primarily in the United Kingdom, shows us that 26 out of 27 people who experienced poor service did not complain. Do you know how many you lost due to unhappy customers? Remember that unsatisfied customers don't forget and don't complain twice, they go to your competition.
"British Airways have found that it costs 5 times as much to gain a new customer as to keep an existing customer"
By proper attention customer complaints you can help your business grow and prosper. Ignoring complaints or mishandling them way can cause serious business issues or even threats of legal action.
Complaints can also supply important information for your marketing team, by telling you about real customer needs. Complaints are chance to fix problems with your product and service before you begin to loose customers. Even worse, your ex customer may provide negative feedback to prospective clients. It is often less costly to solve customer complaints then to loose these customers.
"Research by Marriot Hotels has suggested that every lost dissatisfied customer will tell 20 other potential customers of her / his experience"
To allow you effectively respond to customer complaints and resolve them in an optimum way, we developed our Ulysses Complaint Management System. It is based on a decade of experience in deploying a wide range of solutions and listening to our customer's feedback. Ulysses Customer Feedback Management (CFM) is already in use by many well known organisations around the world. Ulysses CFM will bring a many additional benefits to your business, customers and employees.
Benefits for your Business
Management receive immediate and up to date reports
Enhance your customer service
Uncover weaknesses in your Services or Products
Reduce operational costs
Provide feedback for your marketing department
A complaint, well handled, creates a loyal customer
Fully customisable
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Reduces recurring complaints
Improves standards of service to the community
Pinpoint non-profitable customers
Decrease cost of complaint handling
Reduce the risk of costly legal actionsc
More...
Lower cost of compensation
Identify persistent complainers
Satisfying
your customer, will ensure you
get repeat business or referrals
A complaint, well handled, creates a loyal customer
Reduce time of complaint logging
Reduce the risk of costly legal actions
Good customer care turns your customers into your "sales staff"
Benefits for Customers
Complaint are taken in more professional manner
The customer does not have to re explain his problem at every contact.
Reduces the time to record the complaint
Reduces the time to resolve the complaint
Complaints status is easier to determine.
All information about a customer and their complaint is confidential.
Benefits for Ulysses CFM users
Easy to use and understand
Only a short training period is required
Unrivalled Technical Support
Short implementation periods
Easily customisable to meet company specific requirements
Instant access to all current and historical information.
Case Management systems and Complaint Management systems are a powerful tool to identify areas that need improvement within organisations. Public Sector organisations have unique requirements and expectations that require a flexible approach when considering software solutions. The Ulysses CFM System is designed to ensure that the following requirements are met:
Within Budget
Good value for money
Fast implementation
Comprehensive Training
On going Support
Proven solution with built-in workflow engine
Existing reference sites
Ability to modify the solution in light of experience without additional programming
Ulysses Customer Feedback Management meets them all.
Ulysses Complaints Solutions were designed for effective receipt, management and resolution of complaints and issues made by consumers. This system goes beyond the usual requirements and can be customised to meet most specifications. Ulysses CFM increase customers satisfaction by improving standards of services, reduces the number of complaints by eliminating recurring ones.It significantly reduces numbers of claims and legal issues. QMS Software Team can offer advice on how best to implement a world class Customer Feedback and Complaint Management System.
Benefits:
Powerful Reporting & Dashboards
Enhance your customer service
Identify areas that need improvement
Priced to suit large and small
organisations
Short training required
Short Project Timescales
Fully customisable
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Reduces recurring complaints
Improves standards of service to the community
Basis for good administrative practice
Reduce complaints via prevention
Resolve problems internally, before they become public
Features:
Record and monitors complaints by Public Representatives, email, web, phone, letter and face to face.
Familiar user interface similar to Microsoft’s Outlook
Powerful Reporting with Real-Time Management Dashboards Comprehensive Contact Management
Ulysses Complaints Solutions were designed for effective receipt, management and resolution of complaints and issues made by consumers. This system goes beyond the usual requirements and can be customised to meet most specifications. Ulysses CFM for Financial Services organisations can meet all present and future regulatory requirements.
Ulysses Complaint Feedback Management can improve standards of services, provides management information that supports good decision making, identify areas that need improvement, significantly reduces numbers of claims and legal issues, reduces recurring complaints and more.
QMS Software Team will offer advice on how best to implement a world class Customer Feedback and Complaint Management System
As you know, IFSRA’s Consumer Protection Code is now a statutory
requirement for many financial institutions. To help you meet these new
requirements in terms of complaint handling, we have developed the
innovative Ulysses CFM (Customer Feedback Management) system. It is
already in use by some well known financial institutions in Ireland.
Ulysses CFM goes beyond the statutory requirements and provides you
with a powerful management tool. QMS Software Team will offer advice on how best to implement a world class Customer Feedback and Complaint Management System
Benefits:
Meet regulatory requirements
Enhance your customer service
Identify areas that need improvement
Powerful Reporting & Dashboards
Short training required
Reduce the risk of costly legal actions
Fully customisable
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Reduces recurring complaints
Improves standards of service to the community
Reduce operational costs
Reduce complaints via prevention
Resolve problems internally, before they become public
Features:
Record and monitors complaints via email, web, phone, letter and face to face.
Familiar user interface similar to Microsoft’s Outlook
Powerful Reporting with Real-Time Management Dashboards Comprehensive Contact Management
