Datapac has installed a customer relationship management system from QMS Software to deliver the tools to enable their service centric organisation to effectively manage their customer relationships. We wanted a dedicated state-of-the-art, modern, flexible, scalable solution”, explains Edel Creely, General Manager, Datapac Systems Division, Dublin.

Cable and wireless have a small number of customers, but each customer is very large and as would be expected, such customers are very demanding in terms of performance and responsiveness. It is key for the operation to keep track of all the actions that are connected to each client and to ideally know and begin to take action to deal with problems, even before the client is aware of the problem.