Customer Complaint Management
The Ulysses Customer Complaints Management Solution is designed to assist your organisation in the management of your complaint handling process. Through its easy to use interface, it will provide both end users and management with a clear view of the current status of all complaints, thus helping to provide your customers with quick responses and solutions to their issues. Ulysses Complaint Handling Software can be customised to meet most customer specifications. It will result in a reduction the number of complaints and help eliminate recurring issues. Our Customer Feedback Management will significantly reduce the cost of handling customer complaints for your organisation.
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Complaint Tracking
Ulysses Customer Complaint Management manages a complaint through its each stage of its life cycle. Ulysses traces the complaint from initial logging, allocation of tasks to individuals/ departments, applying task deadlines, generating correspondence and managing documentation through to completion and closure of the complaint.
Improving though Listening
Using our Customer Care software your organisation can improve their services, deliver better products and be better informed about customer needs and expectations. It is an invaluable source of information for your Marketing and Quality Departments.
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Manage your Business Processes with Workflow
Automate your complaint handling procedures, providing pre-defined steps and responsibilities to aid the overall process. Template workflows can reduce the cost and time required to co-ordinate the business process.
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Complaint Analysis
Online graphical analysis enables management to view both open and closed complaints/ tasks by category, by status, by department and by assignee. This powerful feature ensures provides an ‘at a glance’ management overview of all complaints/ queries handled by the organisation.
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Increase Customer Loyalty
An efficient complaint handling process will improve customer loyalty and retention. It will help to provide a positive outlook for your customers not only based on an individual product, but also the Company as a whole.
Proven Solution
Ulysses Customer Complaint Handling is a proven solution for many industries including: government, finance, education, health care, retail, FMCG, technology, manufacturing, legal, construction, pharmaceutical and medical.
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Comprehensive Reporting
Ulysses Customer Complaint Management provides powerful reporting and extensive graphical on-line analysis with over 150 predefined reports presenting quality management information and decision making support.
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Remote Access
Browser based access to Ulysses Complaint Management System which enables staff log, track, update and close complaints and queries, regardless of their location. This is easily customised to meet specific customer requirements.
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Easy to Use with Rapid User Acceptance
Intuitive, easy you use interface can be easily customisable to meet all user requirements. This provides for increased user acceptance and reduced training requiremants.
Customer Feedback Management Software is an important part of keeping customers loyal to your business. It is an invaluable source of information about your products, services and employees. Using our Customer Care software your organisation can improve their services, deliver better products and be better informed about customer needs and expectations.
Ulysses Complaint Handling Software provides your company with an affordable, fully customisable system. Easy to use complaint software and associated complaint procedures will streamline the process of resolving customer queries which will result in increased customer satisfaction.
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Benefits
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Retain existing customers
The cost of acquiring new customers greatly exceeds the cost of existing ones by a factor of five to ten |
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Reduce operational cost
"Rework" whether in an industrial or service based organisation is one of the most unecessary sources of additional costs.
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Reduce the risk of costly legal actions.
Whether it is a one-off situation or a continuing issue, Ulysses can warn you to take timely action. |
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Build customer loyalty
Up to 70% of annual revenues can come from this source - an important issue in these times of uncertainty. |
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Indicate serious issues.
Real time management information can reveal product or service problems that must be corrected before they escalate. |
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Uncover weakness
A good complaint system is an effective but "free" customer survey that can help indicate where improvements should be made.
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The consumer complaint system enables efficient complaint management, complaint handling and complaint tracking, which will empower your staff through all phases of complaint handling. Powerful reporting management dashboards provide quality information to management as well as front-line staff.
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