Irish Ambassador to Malaysia opens new QMS Asia Pacific Headquarters to Service Growing Market
Friday 13 March 2009
With the opening of its new facility in Kuala Lumpur, Malaysia, QMS Software Asia Pacific, the Malaysia based arm of the Irish company QMS Software, has seen its sales in the Asia Pacific region increase to â‚¬700K. This figure is expected to grow by 50% year on year over the next five years when it will represent 30% of the QMS Software group revenues, as the company continues to achieve major growth for its market-leading customer care management tools, the Ulysses Customer Service Platform.
This success was marked at an event today when Ireland’s Ambassador to Malaysia, Eugene Hutchinson, performed the official opening of the QMS Software Asia Pacific headquarters in Kuala Lumpur, Malaysia, together with its Chairman Frank Cole, in a ceremony that included many senior executives of QMS Software Asia Pacific’s customers.
QMS Software has launched its Ulysses Customer Service Platform to the Malaysian and wider Asia Pacific region. The product has been successfully implemented by well known companies such as Fonterra (New Zealand’s biggest indigenous company), Mydin, Bolton Berhad, IT Services, Alurtnenaga, Powercomp and Centrionics. Markets served include Malaysia, China, Indonesia, the Philippines and Singapore and the QMS Software Malaysia office has been set up to market to and support users, and to meet the increasing demand for the company’s products in the region.
The Ulysses Customer Service Platform, with a large number of users worldwide, is a platform focused on service management and customer care solutions. QMS Software provides its clients with a complete range of services including local customisation, implementation, training and support with locally based staff. This is appreciated by customers as they are dealing direct with the authors, rather than an agent.
Speaking at the event Lim Chiew Shan, Managing Director of QMS Software Asia Pacific, said: “It is important to have systems that not only cater for acquiring new customers but retain existing ones. By adopting Ulysses customers ensure a superior level of customer service while maximising revenue and reducing costs. We have seen a recent upsurge in clients looking for a way to improve customer service across all industry types. They are looking for a guaranteed and affordable way to achieve this in shorter timeframes than ever before, and the QMS Softwareâ€™s Ulysses Platform helps them achieve this.”
Duncan Styles, QMS Software CEO, added: “QMS Software Asia Pacific is a vital ingredient in the overall strategy of the QMS Software as it is the fastest growing market for our product offering and is somewhat overlooked by many of our international competitors who are mainly focused on the US and European markets. In addition, while manufacturing in Asia has been hit by the current global economic situation, the banking, technology and business services sectors have proved more resilient than their western counterparts.”
Commenting on the success of QMS Software Asia Pacific, Michael Garvey, Director ASEAN Region, Enterprise Ireland, said: “QMS Software Asia Pacific demonstrates very forcibly just what can be achieved on the global stage by Irish companies that utilise technology, innovation and customer care to build winning product and service offerings. Their internationalisation and prestigious client base are evidence of the success of this company, and their potential for ongoing growth.”