Customer Service Solutions
Ulysses 14 is a complete customer service solution that manages all communications spanning direct contact to social media. Ulysses transforms all contact centre interaction across organisations and delivers tailored industry solutions with powerful business intelligence and analytics.
QMS Software and our partners deliver the complete Ulysses integrated customer service experience.
Service ManagementUlysses Service Management enables businesses to track, manage and resolve issues quickly and within service level agreements (SLA) to strengthen relationships with customers.
Contact Centre ManagementUlysses Contact Centre manages all types of operations including helpdesk, complaints and both internal and external call centres.
Facilities ManagementUlysses Facilities Management integrates processes, people, places and technology to provide an overview of all your facility related information on a single screen.
ComplianceUlysses Compliance Management enables corporate governance and management of compliance activities related to customer enquiries.